There’s different departments; new, pre-owned, parts, service, body shop, detail, and finance.
Aka don’t call with a full blown story or not knowing what you want (people like me are irritated as shit and less likely going to connect you to someone fast).
There is a specific process of doing things.
I don’t care if you’re selling, in office, making deals, etc. No you can’t come in like a crazy person saying it needs to be done right away.
The sales people tells everyone the same thing.
I know, I’m front desk. I see and hear a lot of things.
Next point: they lie.
I’m not buying a car from them, but they will lie to me or whoever about a customer. ‘No, I didn’t work with this person, no they didn’t say that to me’ bullshit, you know I’m right across from you?
They all say “inventory is low it’s car getting cars right now” blah blah
Like a low-end furniture store — I also worked in after everything was opening up.
A lot of people can’t handle their job
So get used to doing other people’s work… and listening to a finance manager have an emotional breakdown when he thinks no one can hear him.
They can’t hear you page and it’s your fault.
You’re too low, you need to turn up the speakers. No, maybe if they stopped talking to co-workers when a customer is calling; they’d hear it.
It’s a family business
Which means all the family members will call the business because no one can text or pick up their cell phone. Unless, you kissass or best friend someone there you won’t make it very long.
When you call you get “they’re with a customer right now”
Sometimes it’s true but most of the time they can’t bothered to pick up. They’re chatting or outside smoking.
Service on the other hand,
They’re actually with a customer, working on a car, or on lunch when they don’t answer. Just saying.
It is a process you’re not getting the car that day most likely. So don’t ask me.